Designed and developed a smartphone-based application for customers to enter a service request, immediately validate and integrate data with the customer portal, dynamically change forms and questions based on customer type and data entry, and dynamically included customer's current location (LBS).
- Streamlined the call entry process, reducing time required of operators.
- Improved experience by integrating smartphone location-based services, and providing service call status updates and history.
- Enhanced clients ability to improve and extend the smartphone application easily and quickly, without requiring updates to each smartphone. This avoids the effort and delays in repeatedly deploying through app stores.
- iOS and Android smartphone and tablet platforms
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